Terms of service

Terms and Conditions

Welcome to our Website. By viewing this website and or downloading any content you agree to be bound by the Terms and Conditions shown on our site.

Your Rights & Getting to Know Us:

These Terms and Conditions are important because they outline your legal rights whilst using our website or buying our products from the site, please read them carefully along with our privacy policy and delivery information.

We hope you enjoy using our website and that you are sitting comfortably!

Our website may be referred to as “LE TRICOTEUR GUERNSEY” “we” / “us” / “Site’ / “the Site”, or “our Site’/ “our website” in these Terms and Conditions. Our website address https://www.letricoteur.co  

Terms & Conditions

Before we get into our Terms and Conditions, we need to identify ourselves, we are:

  1. The Seller:

These General Terms and Conditions of Sale are for Le Tricoteur Guernsey Ltd, a limited liability company.

1.1 Registered Office

Le Tricoteur Guernsey Ltd, Rocquaine Industrial Estate Unit 2, Le Douit du Moulin, Route du Rocquaine, St Pierre du Bois, Guernsey, GY7 9HS

1.2.Company Registration Number:


1.3. Telephone Number:

+44 1481 266881

To make contact with us please also see the "Contact Us" part of our website.

  1. Application & Understanding of Terms & Conditions

If you decide to purchase any products shown on our website by purchasing online via our website, your purchase will be subject to these Terms and Conditions. Our website provides the opportunity to buy from us online.

If you decide to review our website, make enquiries about our products or Contact us via our website, your use of the website will be subject to these terms and conditions.

By using our website you have accepted the Le Tricoteur Guernsey Ltd Terms and Conditions

Our website shows products for the purpose of selling online to individuals.

Our Terms and Conditions are covered in sections, to help you make your way through them, these are:

  • Information about Le Tricoteur Guernsey Ltd and how and where to make contact with us and how the Terms and Conditions apply.
  • Points 3 -12.1 cover General Terms and Conditions of Sale,
  • Points 12.2 -14 cover Terms and Conditions of Website Use
  • Point 15 covers Legal Terms
  • Our Privacy Statement & Policy can be found here  Change the embedded link here
  • Our Delivery offer and policy can be found  here Change the embedded link here

2.1. Wholesale Enquiries:

If you have a retail store and would like to sell our products, or become a stockist, please click "Contact Us" to get in touch.

2.2. Amendments to Terms & Conditions:

Le Tricoteur Guernsey Ltd may update these Terms and Conditions of both website use and sale or purchase at any time without notice. We advise you to check the Terms and Conditions when you use our website and when you purchase online from us as the Terms and Conditions stated on our website at the time you buy online from us are binding.

  1. General terms & conditions of sale

3.1. Product Availability

Our Product offers and prices are valid as long as they remain visible on the Site, subject to availability of stocks. Out of stock items are indicated.

If you are ordering the last of an item available at the same time as another customer, we cannot guarantee that by the time you check out the stock will still be available, this depends on how fast you complete your online order. If your order goes through and it transpires your item is no longer in stock our warehouse team will contact you and offer you the chance to; cancel your order; choose another item; wait for the item to come back into stock (dependent on stock availability).

Le Tricoteur Guernsey Ltd shall not liable if Products are out of stock or unavailable for orders that have not yet been accepted by Le Tricoteur Guernsey Ltd.

Le Tricoteur Guernsey Ltd reserves the right to change the Products offered on the Site at any time without prior notice.

Le Tricoteur Guernsey Ltd reserves the right to limit the number of Products which can be purchased per customer.

  1. Product Online Order & Account Management Process

4.1. Order process:

Step 1: Select product: Choose the product: by clicking on it.

Step 2: Select size: Make sure you have understood our product sizing to avoid disappointment, there is an explanation of sizing for each item on the website, some sizes are different to the standard sizes dependent on style and we advise you what to select based on your normal size.

Step 3: Select quantity: How many woollen items you want to buy!

Step 4: Add to basket 

Step 5: Proceed to checkout: If you have an existing Le Tricoteur Guernsey account then you will be prompted to log in after entering your email address (if not already logged in). If you do not have an existing account, you can decide after checkout whether to create an account or checkout at as a guest dependent on your preference.

Step 6: Provide personal / Payment & delivery details: name, address, payment and delivery information:

Enter your name and address and details for delivery address as well as the billing address as prompted by our website. Then select your delivery option.

Step 7: Select dispatch method: Choose your preferred method of dispatch. Our website will advise you of the options dependent on the location of the delivery point.

Step 8: Complete payment details: Our website explains what methods you can use to pay including Paypal / Credit and Debit card options.

Step 9: Check your order: The details will be displayed to you at payment stage, make sure they are correct and edit if they are not. Here you must click you accept our Terms and Conditions in order to place your order.

Step 10: Complete purchase: Click ‘place order’ to confirm your online purchase.

Step 9: Order confirmation: Once you have completed your purchase our system will send you an order confirmation by email.

4.2. Creating an account & account function:

Once you have created an account you will be able to:

- monitor your deliveries and view your order history;
- add or edit your delivery and billing addresses for future orders;
- manage your subscription to the LE TRICOTEUR GUERNSEY newsletter.

4.3. Deactivating your account

You may have your account deactivated at any time by sending an email to the Customer Service team by clicking on the"Contact Us" link in the footer. You can also deactivate through your account.

4.4. Liability for access to your LE TRICOTEUR GUERNSEY Account: 

You may be held liable for any loss, theft or fraudulent use of your customer account if you have not taken reasonable care filling in and protecting the details. Responsibility for making sure no third party accesses your online account with us lies with you.

4.5. Disputes & data:

The data recorded by the Site constitutes proof of all transactions made between Le Tricoteur Guernsey Ltd and its customers.

In the event of a dispute between Le Tricoteur Guernsey Ltd and its customers about a transaction made on the Site, the data recorded by Le Tricoteur Guernsey Ltd will be considered as irrefutable proof of the content of the transaction.

For information about how we handle and keep your data safe please see our Privacy Statement and Policy.

4.6.Product & detail accuracy:

We make every effort to ensure that the colour and design of the Products in the photographs shown on the Site matches as close to possible the original Products. Variations may occur, in particular the colour depending on your individual computer equipment. Consequently, Le Tricoteur Guernsey Ltd shall not be held liable for any error or inaccuracy in the photographs or graphic representations of the Products included on the Site.

4.7.Product order queries:

If you have any queries about placing your order or about our products shown on the website, please give our customer service team a call. Once your order is placed you will receive an order confirmation e mail with a summary of your order details including: Ordered items / cost / shipping details. We advise you keep a copy of this.

4.8.Order acceptance & refusal:

Le Tricoteur Guernsey Ltd reserves the right to refuse any order placed by a customer with whom it has a dispute concerning a prior order, or in the event that Le Tricoteur Guernsey Ltd has reasonable cause to suspect that any customer has violated these Terms and Conditions, or is engaged in any fraudulent activity, or on any other legitimate grounds.

4.9.Retention of order transaction data – orders over £120:

When an order is over £120, Le Tricoteur Guernsey Ltd will retain the document that embodies the contract entered into electronically between Le Tricoteur Guernsey Ltd and you for a period starting from the entering into of the contract until the date of delivery of the product and for a period of six years from this date.  For information about how we handle and keep your data safe please see our Privacy Policy. 

4.10.Access to transaction data for orders over £120:

You may access your transaction data and any of your other data held by us for legislative or service reasons at any time by contacting the Customer Service team, our Data Protection Officer will then get in touch with you.

  1. Pricing & Payment:

5.1.Tax on Prices:

All product prices include VAT or Sales Tax in regions where Le Tricoteur Guernsey Ltd has reached local Tax thresholds. This will be automatically calculated and shown on the Site you are viewing.

Shipping is quoted exclusive of VAT or Sales Tax and has VAT or Sales Tax added into the total before order completion if Sales Tax is applicable to the region the order is being placed from (see above)

Currently all UK orders have VAT included 

EU & ROW Customers are responsible for paying their own Local Taxes & Duty where Le Tricoteur Guernsey Ltd has not reached local Tax thresholds.

Le Tricoteur Guernsey Ltd  does not accept responsibility for items being delayed through customs/security checks, adverse weather conditions or postal strikes.

5.2. Returns product repayment:

If you return our product to us in the condition it was shipped to you, Le Tricoteur Guernsey Ltd will reimburse you in full for the value of the products returned.

Please mark the outside of your package RETURN.This will avoid any customs fees if returning from outside our trading jurisdiction. We are not responsible for any return customs charges and may refuse to receive.

5.3. Price changes:

Le Tricoteur Guernsey Ltd reserves the rights to amend the prices of the Products on the Site at any time without prior notice.

5.4. Payment methods:

Le Tricoteur Guernsey Ltd accepts a range of payment methods including Pay pal, credit cards and debit cards; the details of these are shown in the checkout area. Please review our Privacy statement and policy to clarify how we protect your data whilst handling your product orders, payments and orders.

5.5. Order dispatch after payment:

Your order will be dispatched after your chosen payment method has been verified.

  1. Product Ownership / Title Retention:

The Products ordered remain the property of Le Tricoteur Guernsey Ltd until full payment for the Products has been received by Le Tricoteur Guernsey Ltd.

However you assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified when placing your order. 

  1. Shipping

Delivery charges and timescales vary depending on the number of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges under the "Delivery" section of our website. 

7.1 Delivery & dispatches:

We aim to pick & despatch all orders within 24 hours of receiving your order.

Please refer to the Delivery section of our website for more details.

There are various options through courier companies for re-arranging delivery if the first attempt has not been successful.  You are advised to select the option for delivery which allows you or someone else to be at your address to sign for your package if you are not going to be there, to avoid the need for re-delivery where possible.

Please note that certain delivery options may be subject to alternative delivery charges, restrictions and or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, Le Tricoteur Guernsey Ltd reserves the right to charge the cost for returning products to the relevant Le Tricoteur Guernsey Ltd returns centre for the order. 

7.2. Holiday deliveries:

Please note during national holiday periods (Easter / Christmas / Bank Holidays) delivery and dispatch will be slower. Our warehouse and all Courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers.

7.3. Delivery areas:

Products purchased on the Le Tricoteur Guernsey Ltd site may only be delivered to the following areas:

Mainland United Kingdom, Non-Mainland United Kingdom, Europe, USA, Canada, Australia and most ROW countries. If we encounter any shipping issues due to local supply chain disruption we will contact you using the email you have submitted as your contact email.

7.4. Non delivery to PO boxes or DX addresses:

For security reasons, Le Tricoteur Guernsey Ltd shall not process any order for which a general delivery address, a P.O. box, or a DX address is given.

7.5. Compliance with delivery address provided:

All Products will be shipped to the delivery address specified when placing your order.

7.6. Shipping cost calculation & method:

Shipping costs are calculated on the basis of the products selected, the weight and dimensions of the package, the total value of your order, the shipping region and method and speed selected. For specific regional delivery costs and speed options available, please refer to the ”Delivery” section of our website. 

Please note that free shipping is only offered year round to UK mainland addresses. Please check if you are eligible by entering your Postcode and City at checkout.

Le Tricoteur Guernsey Ltd reserves the right to divide your order into several shipments. Your credit, debit card or Paypal account shall then be charged accordingly to correspond to the price of Products actually shipped.

If you have any questions please contact us via the details at the footer of the website  

  1. Delivery Problems:

8.1. Failure to deliver:

Any failure to deliver, or very late delivery far exceeding expected delivery times during fine weather must be reported to our Customer service team as soon as possible.

No claims notified to us more than thirty (30) calendar days from the date of confirmation of your order will be taken into account.

This does not include missed attempted deliveries (please see point 7.1 for this)

Where the supply of your product(s) is delayed or prevented for reasons beyond our control (for example; higher than anticipated demand / or customer error in delivery address / or we have had all freight cut off due to bad weather – we are a small island after all, with no road services linking us to the mainland) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that you have to cancel an order when a product is delayed or not provided.

Orders Reported As 'Missing' - Replacement Items & Refunds. Where we have despatched replacement items or issued a refund for an order reported as 'missing', our terms and conditions are as follows:

  1. Please be aware that should the missing package(s) subsequently be delivered following despatch of replacement item(s)/refund, you will be liable for their immediate return.
  2. On performing a trace, should the Post Office believe the item(s) to have been correctly delivered, or if you do not reasonably assist with their investigations where necessary, you will be liable for the cost of any replacement item(s)/the original item.
  3. We reserve the right to charge your Card with the cost of any replacement goods/the original item as appropriate (we promise to contact you first before doing this).

8.2. Repayment of cancelled or returned orders:

You can either return products or cancel (withdraw) your order, these options have different processes outlined in points 9 and 10 of these Terms and Conditions.

Repayment of cancelled orders

If you choose to cancel your order and follow the correct process outlined in point 9, Le Tricoteur Guernsey Ltd will reimburse you the full amount of the products returned to us. Please see point 9 for the full process. If you receive the Product after having exercised the right to cancel your order, you must return it in accordance with the return procedure indicated in these Terms and Conditions see point 10.

Repayment of returned orders

If you choose to return your order when you have received it, you can do this within 14 days of receiving the product(s) following the process outlined in point 10. 

Le Tricoteur Guernsey Ltd will reimburse you the full amount of the products returned within a maximum of 14 days of receiving the product back to our returns address please see point 10 of these Terms and Conditions for details.

8.3. Faulty Product Packaging:

You should check for any lack of conformity in the Products at the time of delivery and, if any anomalies are found (e.g: open package, damaged goods, etc.), we recommend that you handwrite any reservations, if possible on the delivery note, and sign it, keeping a copy yourself, as well as taking a photograph. You should then contact the Customer Services Team by email by clicking on "Contact Us" link in the website footer and provide your delivery note and photograph.

8.4. Faulty Products:

If the goods do not conform to your order or you are not satisfied with them, you may return them. You will then receive a refund dependent on the terms and conditions stated in "Right of Withdrawal – Returns, Exchanges and Refunds" point 9 of these Terms and Conditions.

  1. Right of Withdrawal  / Cancellation – Returns / Exchanges and Refunds

9.1 Right of Withdrawal / Cancellation and Withdrawal Period

You have a legal right of withdrawal of your order under applicable law, without having to provide reasons and without having to pay any penalties. You can withdraw or cancel your order within 14 days of the date of product delivery to you, Beyond this time, you will no longer be able to exercise your right of withdrawal.

You must take reasonable care of the goods while in your possession.

If you have asked us to deliver to a third party, you will only be able to exercise this cancellation right if you can return the goods to us yourself (or arrange for us to collect them at your expense).

Once we have received all (not part) of your order to the returns address specified we will fully refund you as long as the garment has not been worn and is undamaged. It is your responsibility to ensure that the item/s are returned undamaged. Please ensure you use a tracked service and use appropriate packing to return the goods to us.  In the event that the product(s) are damaged during transit we may send the product back to you - this is at our discretion.

9.2. Procedure for exercising your right of withdrawal

Please fill out and submit a notification of withdrawal or cancellation online by contacting us by email 'Here' We need to have your cancellation or withdrawal in writing within 14 days of your receipt of the product(s). You can write us a letter but we advise e-mailing because if we do not receive a letter within 14 days at our UK address below, we will not be able to make a refund.

Please note the following address is for letters & returns. It is based on the island of Guernsey so letters may take longer than emails to reach us.

Le Tricoteur Guernsey Ltd
Rocquaine Industrial Estate Unit 2, Le Douit du Moulin,
Route du Rocquaine, St Pierre du Bois, Guernsey, GY7 9HS

You should send back our product(s), without undue delay and not later than 14 days from the day on which you communicate your cancellation of the Sales contract to us. Any additional paid delivery charge will be included in your refund once we have received all (not part) of your order to the returns address specified on the returns label. Please note that the delivery charge refund (in the event delivery charges were made) will be to the value of standard delivery. 

  1. Process for Returns, Exchanges and Refunds

In the event the product does not comply with your order or in the context of your right of withdrawal or cancellation, you may ask for a refund of the Product(s) purchased.

10.1 Exchanges

An exchange can be made on any product as long as we have the new item requested in stock. You must return the order as per our standard returns process making sure the original item is unworn, undamaged and with all tags still attached. Please email us in advance with your order number, contact details and why you are exchanging as well as what you are wanting in exchange.  Your notification to us must be made within 14 days of receipt of goods. As long as we receive the item back in the same condition we sent it, we will exchange your item.

Please mark the outside of your package RETURN.This will avoid any customs fees if returning from outside our trading jurisdiction. We are not responsible for any return customs charges and may refuse to receive.

If your item is a gift and you have received it beyond 14 days after delivery, please let us know the Gifter's name on the order. We will endeavour to process these types of enquiries on a case by case basis.

10.2. Faulty products

If you have received a faulty product please get in touch with our Customer Services team within a maximum of fourteen (14) days of receipt who will look into this and may offer an exchange. You can then return your parcel to the returns address (see point 10.5 below)

10.3. Process for sending returns back

Please mark the outside of your package RETURN.This will avoid any customs fees if returning from outside our trading jurisdiction. We are not responsible for any return customs charges and may refuse to receive.

All products should be returned in their original packaging (in good un-worn condition) together with their purchase invoice or a copy in the case of a partial return. Returning a product for refund or exchange is at your expense. Le Tricoteur Guernsey Ltd will not accept charges for returning any item.

In order to make a return, you may choose your own carrier but we advise sending the item/s back to us tracked and insured, within a maximum of fourteen 14 days of your notification of withdrawal, or intention to return by following the returns process sent to you with your package and here.

  1. a) Notify our customer services team of either your intention to return / exchange goods or if you have already told us of your intention to withdraw then give us the returns information in the returning package. Do not write on any labels attached to the garment.
  2. b) Simply fill in the returns slip. If you are missing your returns slip then please follow the guidelines here and be sure to include a piece of paper that includes your order details (order number, name, items to be returned, reason for return). Without this, we will not be able to process your return.
  3. c) Select your carrier, wrap the parcel carefully making sure packing and product are undamaged and in the same condition we sent them to you in. 
  4. d) Make sure you insure and track the package if you select your own carrier. 
  5. e) Dispatch with your carrier. 

Please see our Returns section for more details.

10.4. Damaged or lost returns

If returned products are lost or damaged in transit, we reserve the right to charge you or not to refund any amounts attributable to such loss or damage.

For the avoidance of doubt, we advise you to take out the insurance offered by the carrier. Le Tricoteur Guernsey Ltd will not be liable if any Product you wish to return to the us is lost, sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.

10.5 UK Returns Address

Le Tricoteur Guernsey Ltd
Rocquaine Industrial Estate Unit 2, Le Douit du Moulin,
Route du Rocquaine, St Pierre du Bois, Guernsey, GY7 9HS

Please mark the outside of your package RETURN.This will avoid any customs fees if returning from outside our trading jurisdiction. We are not responsible for any return customs charges and may refuse to receive.

10.6. Process for refund payment

  1. a) Please follow the returns process in 10.3 above or refer to our "Returns" page on the website to return your item/s to us.
  2. b) You will be sent a confirmation email once we receive your returned items.
  3. c) We will then inspect and process the items for QC (Quality Control) to ensure they are in the same condition we sent them to you in. Processing involves checking the products, giving approval and passing of your customer details to our accounts department.
  4. d) Refunds to your chosen payment method, will be processed within 14 days. However please note that your bank may take up to 10 ten business days to issue a refund to the card you used to pay for the goods, dependent on their stated processing times. This may vary among card issuers; we have no control over this part of the process or the corresponding processing times.
  5. e) The refund will be issued via the same payment method used for the order and in the same currency used by you to make the order.
  6. f) Delivery costs will only be reimbursed if the order has been cancelled in writing within the correct time frame and/or is faulty. Standard delivery costs will apply in these instances.
  7. g) The cost of returns is at your expense. We advise insurance and tracking as we cannot be responsible for lost or damaged items and you will not be refunded if they are lost or damaged in transit to us.

10.7 Process for returns for PayPal orders:

If you ask for a refund, your PayPal account will be credited the original purchase amount, excluding any shipping costs 

  1. Legal and Commercial Guarantees

11.1 Legal Guarantees

Legal guarantee of conformity: 

Le Tricoteur Guernsey Ltd will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of Product, in that the Product will be as described, fit for purpose, of satisfactory quality. If the Product does not comply with these requirements you have certain legal rights: in accordance with applicable consumer law, during the expected lifespan of the Product, you are entitled to the following:

(a) up to 30 days after delivery, if the Product is proved faulty you can get a full refund; and

(b) up to 6 months after delivery, if the Product is proved faulty and it can't be replaced by us, then you can get a full refund in most cases; and  

(c) up to 6 years after delivery if the Product does not last a reasonable length of time you may be entitled to some money back.

This is a summary of your key consumer rights and for detailed information about the applicable law you should contact your relevant regional consumer affairs adviser.

In the event of defects, Products should be returned to the following address:

Le Tricoteur Guernsey Ltd
Rocquaine Industrial Estate Unit 2, Le Douit du Moulin,
Route du Rocquaine, St Pierre du Bois, Guernsey, GY7 9HS

The Product(s) will be quality checked on arrival

11.2.Legal Compliance

You agree that you will not use, sell or supply any product(s) purchased from Le Tricoteur Guernsey Ltd in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

  1. Limitation of Liability

12.1. General Limited Liability:

Under no circumstances will Le Tricoteur Guernsey Ltd be held liable for any damage not resulting from a failure on the part of Le Tricoteur Guernsey Ltd to comply with one of its obligations.


12.2. Use of Website Limited Liability – Le Tricoteur Guernsey Ltd Limited Liability:

Use of this site and any services contained therein are at the sole discretion of Le Tricoteur Guernsey Ltd and its management. While we endeavour to ensure the website is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability.

Le Tricoteur Guernsey Ltd disclaims any and all responsibility, liability, representations, warranties, or any other terms, express or implied, for the accuracy, legality, operability, availability, merchantability, non-infringement, or completeness of any part of the content upon this site. Le Tricoteur Guernsey Ltd disclaims any responsibility for any harm, loss, or damage resulting from viewing or downloading any media from this site or linked to by this site.

Le Tricoteur Guernsey Ltd make no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. The user assumes all responsibility for any necessary servicing, repair, and/or correction that may result.

External links: This website may contain links to other websites. Le Tricoteur Guernsey Ltd make no guarantees, representations, or warranties about those sites or the content therein.

User Views: The views expressed in any user generated content on the website are the opinions of those users and do not represent the views, opinions, beliefs or values of Le Tricoteur Guernsey Ltd or any of its offices or staff.

Damages: Under no circumstances will Le Tricoteur Guernsey Ltd be held liable to any user, for any damages resulting from the use or misuse of the services provided. Our maximum liability to you shall be limited to the sum of £50, or the sums paid by you to us, whichever is greater.

Assignment of Rights: You may not transfer or delegate any rights, permissions, or responsibilities as set out in these terms to any other person without express written permission from us.

Some countries may disallow the exclusion of implied warranties, so the above exclusions may not apply.

Breach: Any breach of these terms and conditions and you will be personally liable to indemnify us in full for any loss, liability, or costs incurred or arising.

These terms do not affect your statutory rights as a consumer.

Waiver: No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

Severability: If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent and applicable jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

  1. Intellectual Property Rights

13.1. Product Copyright & Trade Marks

All content on this site, unless otherwise specified, is copyright © Le Tricoteur Guernsey Ltd all rights reserved. Le Tricoteur Guernsey and associated logos are trademarks of Le Tricoteur Guernsey Ltd in the UK and other countries.

13.2. Website Intellectual Property

You agree not to copy, distribute, imitate any of the artwork, content, or other media contained in this website. You agree to not attempt to reverse engineer, misuse, or damage any part of the website or the server infrastructure.

You may not use any part of this service in a way in which may be illegal, either by UK law or within the jurisdiction where the site is being accessed from.

You also hereby acknowledge that Le Tricoteur Guernsey Ltd own the Intellectual Property rights to all materials within this website and any additional content or media provided by Le Tricoteur Guernsey Ltd unless otherwise specified.

This Site is created and operated by Le Tricoteur Guernsey Ltd, situated in the Channel Isles, UK.

  1. Competitions / Sale and Promotional Codes

14.1. Participant Conditions

All participants must be 18 years or older and reside in the UK or EU member states, unless stated otherwise. Entries submitted after the official deadline are not valid. LE TRICOTEUR GUERNSEY LTD employees cannot take part in any of the competitions. The participants must provide valid contact details we can use to get in touch. All the entries with invalid contact details will be disqualified.

14.2. Our Privacy Policy is compliant with UK and EU GDPR law, protecting your privacy and data.

Please note that when using a promotional code all sales must be returned at your own cost unless faulty so please study the sizing guides carefully. Next day delivery cannot be guaranteed for any promotion. No returns or refunds on sale items are permitted unless faulty. No other promotional codes will work on sale items. It is not permitted to use two promotional codes together for one order.

Check our FAQs for more info on competitions, promotions and sales.

14.3. Submissions:  

Any submissions to our Site should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments of any sort including content that might be considered to be harassment, abuse or threatening against the personal safety or property of others
  • comments about third parties
  • remarks that repeat or make any misleading statements
  • personal information of any sort, either about yourself or third parties including any contact, address or payment details.
  • any attempts to advertise any other product or brand or any spam
  • website links, URL’s or code script
  • any other comments about other brands, their supply chains or our own.


  1. Governing Law - Disputes

15.1. Governing Law

These Terms and Conditions of Sale are governed and construed in accordance with England and Wales law. However, in accordance with Regulation EC 593/2008 of 17 June 2008, these Terms and Conditions shall not preclude compliance on the part of Le Tricoteur Guernsey Ltd with a provision that is more favourable to the customer, and which shall apply in full by agreement, under the law where the customer has their habitual residence.

15.2. Disputes

In the event of a dispute related to the fulfilment of an order, you may have recourse to a conventional mediation procedure or to any other alternative procedure for settlement of a dispute.

If your complaint is about a product, our website or anything else, please use our customer service phone number or contact us 'here' or use the email address, available on the Contact Us page of our website.

Le Tricoteur Guernsey Ltd may file a claim before the courts where you are domiciled.

All contracts for the purchase and sale of our products from the Website shall be concluded in the language of these Terms and Conditions.

15.3. Entire Agreement

These Terms and Conditions and any document expressly referred to in them set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.